We offer next day and also same day delivery depending on the address within UK and 2-3 days within Europe.

Order tracking depends on the delivery service used. Tracking is available, And we will explain how to access tracking information and receive delivery updates.

Check any available tracking information and the stated delivery timeframe first. If your order remains delayed, contact our support using the published customer support details.

Contact us and provide details of the damage, along with photographs where appropriate. Follow the published complaints and returns procedure. Do not use damaged batteries or leaking vape products.

Ask for details how to make payment and procced.

Yes you do.